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When I click "Add Card" in Wallet, nothing happens.

Contributor

When I click "Add Card" in Wallet, nothing happens.

Hi all,

 

My PayPal was set up with a debit card I no longer use. I went and removed it, then attempted to add a new card. When I clicked the "Add Card" button, absolutely nothing happened. I have gone through the Wallet page and through the Summary page, and nothing works. I have tried in two browsers (Chrome and Edge) and logged out and in multiple times to try and get it to work.

Is this an issue others are experiencing? I went to try and report this to PayPal directly but their help site is frankly appalling, only allowing me to seek resolution for payment disputes and not giving me the option to report an issue with the website anywhere I could find.

Thanks!

6 REPLIES 6
Moderator

Re: When I click "Add Card" in Wallet, nothing happens.

Hi @OvertConcerns,

 

Sorry to hear you are experiencing issues adding a card. Can you try on Firefox or IE and let us know how you get on? There are no known issues with adding a card at this time. 

 

Siobhan

Contributor

Re: When I click "Add Card" in Wallet, nothing happens.

Hi @PayPal_Siobhán,

 

I have now tried in Firefox as well as Chrome and Edge/IE, with no success. I can still add bank details (although having tried this I do not get sent a £0.01 transaction with which to verify either, so that seems to be an issue for me to) with a second or so delay between clicking the button and the window appearing, but clicking add card does nothing on any of the browsers I've tried it on.

Any suggestions? Is this just an issue for me, or a more wide-spread issue?

Contributor

Re: When I click "Add Card" in Wallet, nothing happens.

Any updates on this issue? It's for quite sometime already. I tried all the browsers, but still nothing happens when clicking Add card. 

Contributor

Re: When I click "Add Card" in Wallet, nothing happens.

@PayPal_Siobhán

 

I see a lot of errors in the browser console when clicking add creading card

 

TypeError: e is undefined[Learn More]  addCard.js:106
	beforeRender addCard.js:106
	beforeRender theoverpanel.js:59
	render baseView.js:35
	setContent theoverpanel.js:160
	addCard cards.js:634
	addCallback wallet.js:73
	bind_applyFunctionN self-hosted:1121:9
	addCallback self-hosted:1085:20
	callback wallet.js:49
	loadScripts helper.js:77
	showView helper.js:35
	loadWalletRoute wallet.js:40
	add wallet.js:111
	execute backbone.js:1265
	route/< backbone.js:1254
	loadUrl/< backbone.js:1481
	x.any underscore.js:258
	loadUrl backbone.js:1479
	navigate backbone.js:1530
	pushStateAnchors global.js:45
	pushStateAnchors self-hosted:943:17
	dispatch jquery-1.10.2.js:5094
	add/g.handle jquery-1.10.2.js:4766

        

 

New Community Member

Re: When I click "Add Card" in Wallet, nothing happens.

i'm having the same issues and get the following errors on chrome console:

Refused to load the script 'https://nexus.ensighten.com/paypal/stage/Bootstrap.js' because it violates the following Content Security Policy directive: "script-src 'self' https://*.paypal.com https://*.paypalobjects.com 'unsafe-inline' 'unsafe-eval'".

addCard.js:107 Uncaught TypeError: Cannot read property 'id' of undefined
at I.r.beforeRender (addCard.js:107)
at I.r.beforeRender (theoverpanel.js:59)
at I.r.render (baseView.js:35)
at I.r.setContent (theoverpanel.js:160)
at I.r.addCard (cards.js:635)
at I.r.addCallback (wallet.js:73)
at callback (wallet.js:49)
at I.r.<anonymous> (helper.js:90)
at I.r.<anonymous> (app.js:18421)
at window.webpackJsonp (bootstrap 781c9f1c6d9cceb26b0e:20)

New Community Member

Re: When I click "Add Card" in Wallet, nothing happens.

Me too. Tested with Chrome and Firefox (latest) and WIN10.

Actually "Add new card" button (/myaccount/wallet/add/card) opens the form with new card number, expiration date etc. but when I click on "Save", nothing happens.

 

I also have bootstrap error:

 

Refused to load the script 'h t t p s://nexus.ensighten.com/paypal/stage/Bootstrap.js' because it violates the following Content Security Policy directive: "script-src 'self' https://*.paypal.com https://*.paypalobjects.com 'unsafe-inline' 'unsafe-eval'".