Problem with cancelled direct debit and negative balance

karczoh123
Contributor
Contributor

Hello!

 

Accidentally I have deleted a paypal's direct debit from my account a couple of weeks ago.

After that I bought few items on eBay, paid by paypal, but because of cancelled direct debit my money on bank account is still there and balance on paypal's is negative. I tryed to fix it looking for any information, and I found that I have to delete my bank account from paypal and readd it which I cannot do because of my negative balance. Also tryed just pay it for paypal but it is saying I need to readd my bank account. Infinite loop. 

 

What can I do now?

thanks

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

Ring customer services and they can clear your neg balance via a card payment over the phone.

 

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.




Advice is voluntary.
Kudos / Solution appreciated.
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karczoh123
Contributor
Contributor

Well, I found an another option:

If I will click on My Account -> Add Funds -> choose "You move money from your bank account"

-> do a payment from my bank account to paypal.

 

Bank account is same which is linked to paypal. Will that work?

 

Edit: after that I will propably can delete my bank account and re-add it again, making everything working well.

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