Problem paying with paypal to a merchat - Credit Card issue

PedroMelim
Contributor
Contributor

Hello first of all.

 

Ive been trying to pay for an order in www.oreca-store.com but ive not been able because after i log into my paypal account it gives me the message:

 

Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).

 

From the search i did it seems it can be caused by the message i have regarding the credit card i had that expired.

In my paypal account it says:

 

Your Visa ending in XXXX has expired. Please update your card's expiry date as soon as possible to continue using PayPal.

 

I cant remove the card because it was already removed but there is still that message poping up.

i tried to add another card but the problem persists.

The only method showing to me its paypal so i have no other option.

 

I dont know if the problem is because of that particular issue with the card or another one, but i would appreciate any help regarding this issue since im needing the order to arrive before 2nd of November.

I tried to send an email to support but they didnt gave me an answer yet so i came here to ask for some more directo and faster help.

 

Thank you in advance

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

Sorry but think your only option on this one is to phone customer services and see if they can re-set your account.

 

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.




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PedroMelim
Contributor
Contributor

Would glady to do it, but the fees for that are too high unfortunately, would only consider that on last resource.

On ebay i can buy with no problem, but trying to buy from this merchant im not able because of that problem, and its killing me since its essencial i have those items asap, its a matter of security on a sport so its kinda important.

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kernowlass
Esteemed Advisor
Esteemed Advisor

As far as i can see when i click on contact us i get an 0800 number which i thought was free from most landlines??


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PedroMelim
Contributor
Contributor

maybe you, but since im from portugal all iget is 00353 1 436 9111.


Its about half 1€ per minute, if i need to wait its gonna eat my money in an instant.

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kernowlass
Esteemed Advisor
Esteemed Advisor

OK but since you are posting on the U.K board I had no way to know that.

 

 


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