First of all, hopefully I've posted this in the right place - I'm a newbie to this forum and I have tried to read the guidelines etc before posting.
I'm posting in absolute desperation. I've already wasted several hours trying to sort this out. The issue is very simple. I have one credit card linked to my PayPal account. I've been using it successfully and with no issues for years (primarily for eBay purchases and sales, but not exclusively). The card expired on 31st March. No problem - the card company sent me a new one. I have gone to all the various sites on which my details are saved and have updated it with no issues. Except PayPal! I can't update PayPal and I just don't know what to do any more. I'm meeting a seemingly impenetrable wall of blah from the company!
PayPal sent me an email whilst i was on holiday at the end of March to tell me my card was about to expire and if I didn't update it, they'd remove it from my account. By the time I got back from holiday and logged on to update it, it had been removed. No problem, I used the 'add a card' function to add it back in again.
However, on adding the details, I received the message, "This card has been disabled for entry into the PayPal system. Please add a different card. You may also contact us using this form."
Frustrating. I realised it was probably related to the fact that the new card has exactly the same number, just a different expiry date and a new 3 digit security code. So I followed the link and filled in the web form, explaining the issue. I had to fill in the last 4 digits of the relevant card in order to complete the web form. This is where it started going REALLY wrong. Of course, the flippin' form wouldn' submit with the relevant last 4 digits on it (it gave me an error message) presumably becuase the blimmin' card is disabled!! so I had to use a different option and picked 'account limited' and sent the same message. I got an automated reply saying I would need to call them.
I just got off the phone from 'customer services'. They were atrocisious. I started out very calmly explaining the issue but got less calm! They told me that the only option I have is to add a different card. it's patently ridiculous for PayPal to try and force me to use a different credit card (which I do not have, by the way) simply to clear a blockage created by them. There is no security alert - the card is not compromised and I've been using it happiily since receiving it. The only issue is the flippin' expiry date which is now 3 years later than it once was! Can I mention that I typed nothing in wrongly whilst I was re-adding it. The ONLY issue is that PayPal is telling me it's disabled. There is no reason why it should be.
I escalated and got put through to a supervisor who maintained the same line - that there is nothing they can do about it.
I have found several other threads on this forum and on the US forum from people with the same issue. There seems to be some idea that if one emails card.problems AT paypal.com one can get it resolved. However, I am loath to do so as surely the right answer must be to go through PayPal customer services in the usual way?
The threads I have found are as follows.
https://www.paypal-community.com/t5/Adding-and-updating-account-info/CREDIT-CARD-BLOCKED-PLEASE-HELP...
https://www.paypal-community.com/t5/My-PayPal-account/Re-Register-a-previously-Expired-Credit-Card/t...
https://www.paypal-community.com/t5/Bank-accounts-and-credit-cards/Card-expired-new-card-has-same-nu...
I note that a moderator, David, from the UK forum has helpfully answered one of them quite recently. The issue though is 'contact customer services' is just not enough as they have been totally unhelpful. I think I need to know not only to contact them but also what to tell them to do for me. THey clearly don't know themselves.
I would be really, really grateful for any help from any members or moderators on this issue. I'm at my wits' end as there's something I really need to buy for my dad who is ill, and at the moment I can't because my PayPal account isn't working.
All help gratefully received!
