Just wondering if anyone can help I set up my PAY PAL years ago as a single parent selling unwanted items and after a number of years of various bank detail changes I stopped using it.I since then got married and obviously My surname changed,which i did quite simpliy through my bank by flashing my marriage cert at them .A couple of months ago I started selling on ebay again and have accumalated some savings into my original account .Forgetting of course my details had changed I now have money sat in paypal going no where because my name is different on bank card ,if i try to change the card details on paypal it wont let me change it to my married name.Have tried calling numerous numbers .finally got through this morning to be told by the operator that i would need to set up another account with a new email address and transfer money from old account to new to retrieve my money ,ok thats fine I did just that and when all was done i was told could not use the bank card as this was already in use by someone else .OFFFF COURSEEEEEEEEEEEE IT ISSSSSSSS ITS MINE!!!!!!!!!!!!! I am so frustrated cos all i want to do is get the money transferred ready for my children and myself to go on holiday next week .Any ideas please I have since seperated from husband and will eventually go back to my original maiden name but right now my bank cards are in my married name PLEASE PLEASE Can anyone help ?
I also need to change my surame following my marriage. I opened up the form to do this, but I don't have any photo id? How can I change my name without it?
If you don't have any photo id, the only alternative that we can request is a copy of your birth certificate and we can then update the name that is registered on your PayPal account.
i also had an old paypal account which is registered in my maiden name i got married and have attempted to change my surname to my married name which is on my ebay account also my bank account. I filled in a secure form and sent paypal a copy of my passport which is in my married name and also a copy of my marriage certificate and have logged into paypal to find it still in my maiden name this is so frustrating i can sympathise with everyone having the same problem it really puts you of using paypal at all can you please help !!!!
Thanks for posting your query and welcome to the UK Community Forum!
Normally a name change request can take 24 to 72 hours once documents have been submitted. Can you please repost and let us know if this is now resolved for you?
I am trying to update my name on my account. I have sent through a copy of my passport and a legalised deed poll well over a week ago and heard nothing at all. ... I have chased by Email and nothing. I have now had to resort to submitting a complaint.
I am trying to set up a business and need a paypal for that but this is leaving me at my wits end. I just want someone to acknowledge the stuff is received and let me know what more I need to do.
