changing mobile number

vicnoff
New Community Member

Ive changed my mobile phone number, removed my old number from my account and added the new one. However whenever I tey  to access my account or use PAY PAL to pay a bill the verification text is still sent to my old number. Anyone else experiencing this ? 

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello vicnoff,

 

Welcome to the PayPal community and what a great question to start with.

 

You may need to confirm your new number and make it the primary one on your account. Here is how you do this: goo.gl/SdZc9n.

 

-Donna

 

 

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