Hello Shaunkim88! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If you had opened a case, this should be displayed in the Resolution Centre. If you have more than one PayPal account, please make sure that you are accessing to the correct PayPal account. If you are still unable to locate the case, I recommend contacting our customer support teams by phone for additional assistance. You can also contact us on Twitter @AskPayPal or our Facebook page. Lastly, please remember to change your Password and Security Questions to prevent any further unauthorized activity. Hope this helps. - Carlos
