Hi there SolarWind,
Welcome to the Community!
Do you still have access to this email address? It's possible that the email address has been recycled. What happens in these instances is that the email provider will recycle the email address if it hasn't been used in over 6 months.
If you wish, you can try contacting us directly and we will be able to investigate this further on your behalf. We can try to look into this and try helping you with getting this resolved.
This can be done by clicking the Contact Us icon at the bottom of any webpage. From here, you can then click the Call Us or Email Us options.
Please let me know how it goes.
David.
