Why no Security at PayPal?

[Heppy]

PayPal keeps telling us to check that the email was received from them but the don't care abouy sending password info out to anyone who asks for it. Someone used my email address to ask PayPal for my Password and they GAVE IT OUT WITHOUT ANY SECURITY CHECKS! They then took money from my PayPal account and I could not stop them. When PayPal gets a password request they should check it is coming from the person who's password it is PayPal Security is none existant if they will give out your password to anyone. Peter

[I_know_nothing]

PayPal do not give out existing passwords. They allow a new password to be created - after security checks:

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I forgot my password. How can I recover it?

If you have forgotten your PayPal password, you will need to follow these steps to create a new one:

1. Visit the PayPal website at www.paypal.co.uk
2. Click ‘Problem with login’ under the ‘Log In’ button.
3. Choose 'I've forgotten my password' and enter the email address registered to the account.
4. Enter the security code by typing the letters and numbers shown then click ’Continue’.
5. Confirm account ownership by selecting and entering the information you want to verify and click ’Continue’.
6. Create a new password, which must be at least eight characters long and should not contain any spaces

If you are unable to recover your password, please contact PayPal Customer Service.

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If somebody gained access to your PayPal account with your original password, then they must have obtained it a way other than by asking PayPal.

Have you:

• Signed-in to PayPal in a public place (that could have been observed)?
• Signed-in using a PC that may have been infected with a key logger or other malware?
• Clicked a link in an email (supposably from PayPal) and signed-in?
• Been using a weak password that could have been easily guessed?
• Been using the same password for numerous other websites?
• Left a PC unattended (where others could access it) while signed-in to PayPal?