WE DO NOT RECEIEVE EMAILS FROM PAYPAL WHEN A CASE IS OPENED

[ScootSarb]

THIS IS A BIG ISSUE WHICH NEEDS TO BE FIXED ASAP!!!!

When a buyer opens a case through PayPal we do not get any notifications or emails from PayPal whatsoever.

PLEASE PLEASE PLEASE FIX THIS ISSUE!!!!!

We rely on PayPal to tell us when a case is opened and WE NEVER GET ANY NOTIFICATIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!

[kernowlass]

Have you checked your settings in your profile / paypal account?

If so then suggest you contact customer services.

[ScootSarb]

Hello.

Thank you for your reply.

Yes, I have just reviewed all my preferences and ticked ALL the boxes to get emails from Paypal (even ticked for the marketing emails).

I get emails when someone pays for an item but not when cases are open.

This means I would have to review my Paypal resolution pages on a daily/hourly basis so I don't miss any of them.

Not the best way to run a successful business!

I'm now thinking it may be because I have added the email address to my blocked senders on my emails.

The problem is, I have no idea what the email address is so I can add it to my safe list.

Would you (or anyone) happen to know the email address PayPal emails from when a case is opened?

Thank you again.