Unable to recover account...

TulipWaltz
Contributor
Contributor

To recover my account, my only option is to send a code to a phone number I don't use anymore. How do I recover my account WITHOUT having to call them? Also, why is there no option to send a verification e-mail or to simply add a new phone number without having to login? This has been extremely frustrating to deal with.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@TulipWaltz

 

Your phone number identifies your paypal account, so if you have a new number you should add it before you get rid of the old one.

 

Your best bet is to call customer services.


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TulipWaltz
Contributor
Contributor

But...that's the problem. I can't login to my account to change my phone number because the phone number that's registered on that account stops me from login in to that account. It's genius, I tell you.

 

And no, I'm not calling anyone. I shouldn't have to resort to such a thing. It's ridiculous.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@TulipWaltz

 

ok.


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Kudos / Solution appreciated.
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