Postage

binksy123
New Community Member

Hi,

I've made many transaction through paypal, all of which uptil now have been through ebay where after receiving payment, it provides me with the recipient's adress to print a postage label.

 

This time however, i have sold an item through a forum and not through ebay. I have received the payment but on my paypal account it wont give me his adress.

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1 REPLY 1

PayPal_lucy
Moderator
Moderator

Hey there,

 

Was the payment sent to you as a personal payment? If so then no address would show as no item should be involved.

 

If it was sent as a personal payment then you can issue a refund and ask the buyer to mark the payment as a purchase payment and the address will then show in your transaction history.

 

You also want to make sure it is not a personal payment as personal payments are not covered for seller protection, again because no item should be involved.

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