I recently purchased an item via Depop which uses paypal to send and recieve money. I bought a pair of shoes from a lisitng ans shortly after the account blocked me. I carried out some research and it turns out that I have done buisness with the bloke before via his website simplicity clothing unlimited. This meant that I had contact with him through email and twitter. I opened a case on paypal to try and claim a refund which angered the man causing him to send be abusive messages, which I have proof of. Paypal said that my claim was not correct and they therefore closed it, which means that i now cant re open one in the correct manner. My question is, what do I do now and will I ever get my money back from paypal as I should have "buyer protection"?
Sorry, to clarify I bought the shoes and I won't ever receive them, this is due to the fact that he has blocked me off of everything and had deleted his account. I hope this answers the question, the claim is for fraudulent behaviour
Well ''fraudulent behaviour'' is not one of the 3 reasons that i asked you.
If you had opened a dispute for non receipt of item then if the seller did not refund you and you won the case, paypal would refund you under buyer protection so not sure why you were not refunded.
Advice is voluntary. Kudos / Solution appreciated.
I probably should have sent my first dispute over non reciept, however I had very little knowledge of how to do it before. The thing is I now cannot open another case as PayPal won't let me. What's best to do?
You should have come on here first for advice before filing a claim.
Your only hope now is IF you funded your paypal payment via a credit card (which personally i think everyone should) > then contact your card issuer and see if they will do a chargeback for you.
Advice is voluntary. Kudos / Solution appreciated.
I have funded my card via debit card so I can attempt to contact my issuer, however as this purchase was made on Depop, I have filed a claim through them aswell. I am hoping one of the two solutions will work in my favour
