Email contact without canned answers

[umdoni]

Hi Community

I am trying to get a direct email contact with Paypal where I can ask queries and get proper answers. I have tried via the web page but you can only get canned answers which do not answer my questions. Also I cannot phone the contact number as the overseas phone bill will cripple me as I am not in the USA or Europe.

Is there any way that I can get  a contact as I am getting really frustrated.

Thanks for any help

[kernowlass]

@umdoni

OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[umdoni]

Hi Kernowlass

I sent a message via the Facebook page and received a request for my email address today. Hopefully I will get some help now. Thank you for your suggestion.

Regards

[umdoni]

Hi Community

Again no response from Paypal even after the promise above. I can't believe that a company of this stature hides from it's customers. As I cannot get a response directly from them, I need to put my question  to the forum and ask for your help.

I have a normal (non business account) on Paypal which I use to pay merchants for goods and services. However I now have the need for a 3rd party to pay into my Paypal account.

1. Is there anything I need to set up in my profile to facilitate this?

2. How does the 3rd party pay into my account? Does he select a Paypal icon and then select a code or reference or email address or what? 

This is all I have tried to get out of Paypal and their canned answers make no sense and are unhelpful.

I will not give any information re my account to anyone on the community, all I need are answers to the above questions. Any help will be appreciated.

Regards

Umdoni

[kernowlass]

@umdoni

1. Not unless you upgrade to a business account.

2. Anyone can 'send' you money to your paypal account, all they need it your paypal email address.

[umdoni]

Hi Kernowlass

Thank you for the reply. I will try it out. I did not think it would be too difficult to set up.

Regards

Umdoni