E mail

firerob
Contributor
Contributor

I just recieved an e mail from paypal alledgedly,saying that they have noticed strange behaviour on my account and as such imposed limitations.I have been to my account and there appears to be no limitations  what is going on has anyone else recieved this.Look forward to getting replies all the best Rob Baker

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3 REPLIES 3

julie49
New Community Member

Hi Rob, Yes i've had two in a space of about ten days. It's asking me to click on the link in the email to put my account right. Sod that i don't click on anything.. Logged onto my account and like you there is nothing there. I'm worried now that if i buy anything it will be refused and i won't like that. I too would like some help on this topic so if anyone is LISTENING can you please give us some advice on what to do and like my bank, do you send these emails out??? Thank you, Julie

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Brian1295
Contributor
Contributor

What email address were the emails sent from ?

 

Its amazing that people only look at  the NAME and never the actual full email address !!

 

If theres a link there it would sound like a phising site, 

 

More info please !

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PayPal_david
Moderator
Moderator

Hi guys,

 

The best thing to do is always try to see what the exact email address the email address was sent from. Another thing that you should always do is to go directly to your PayPal account in order to see if there are any issues on your PayPal account.

 

If there are no issues on your PayPal account, the email wouldn't have been sent by PayPal. If there is a limitation or a hold on your account, then it would be a legitimate PayPal email.

 

You’ll also know that an email is not from PayPal when:

 

  • The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We always address you by your first name and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driver’s license. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
  • The email includes an attachment, a software update to install on your computer, or a hyperlink.

If you think you’ve received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

Click ‘Safety Advice’ at the top of any PayPal page to learn more about phishing and online safety.

 

I hope this helps,

 

David.

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