@Lucy33
Sorry not sure how we would know the answer to that one, it could be a spoof? Read the below to see .......
If its a spoof, DO NOT USE ANY LINK.
Firstly if the email addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.
Secondly if there was a link OR attachment in that email to ''cancel'' the transaction or ''confirm'' any details then again it would be a spoof.
If there was a problem with your account paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.
More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
Advice is voluntary.
Kudos / Solution appreciated.
