Can't reply to text message about suspicious activity

Xp_version1
Contributor
Contributor
My network provider doesn't support short codes so I can't reply 1 or 2 to confirm whether a payment is suspicious. Is there any other way? What happens if I don't respond?
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3 REPLIES 3

Jackmcar
New Community Member

PayPal_paula
Moderator
Moderator

Hi there Xp_version1 and Jackmcar, 

 

Welcome to both of you 🙂 If you are unable to respond to text messages you can log in to your PayPal account and report unauthorised payments on your PayPal account. To do this just go to the Resolution centre on your account. Sometimes you will get a notification when you log in to approve the payments so if you cannot respond to the text messages then I wouldn't worry too much. 

 

I hope this helps, 

Paula 

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Shadgrind
Contributor
Contributor
Same here, it was me buying something and I didn’t want the order cancelled as I desperately wanted the MacBook Pro!
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