Asking for card number at login?

[00tony]

I have another account that is asking for card number for security verification for "random" check. But I do not have that card anymore! How can I get past this check?

[PayPal_lucy]

Hey there 00tony,

Welcome to the community.

We do ask for this information sometimes when you’re logging in to make sure that you are the account holder.

If you no longer have this card, would you have any old statement with the card number on it?

When you have this option to enter your card number what other option do you have on this page? Are you asked security questions?

[Char05]

I am also trying to login into paypal but the card that is registered, no longer exists and i do not have a statement with these card details on.  Unfortunatley I have not used paypal for quite some time and i know there is money in there.  How can I access the account if I have no way of getting the old card details?

Many thanks

Char

[PayPal_lucy]

Hey there Char05,

Welcome to the community.

Are you being asked for this information when you enter your password or is it that you have forgotten your password?

If you know your password, then it's the security system asking you to enter the card details to make sure that you are the account holder. Maybe you have moved since you were last using your account or you have a new device that you are using.

If this is the case I would suggest contacting your card company. They will have your card details on file for a number of years even after the card has been replaced or expired.

Once you have the number you will then be able to access your account. 

Let us know how this goes.

[kreid1945]

me too...i have used my paypal lots  but today find i have been selected at random for a check, but the digits given to me dont match any of my cards. I am able to send money but not pay invoices. How can i update my cards? I have 2 accounts, normal and micropayments.

[PayPal_paula]

Hi kreid1945, 

Welcome to the PayPal community forum. 

If you go to your profile tab on your PayPal account and click on "my money", it will show you the cards you have registered. You will have the option here to add,edit or remove cards. 

I hope this helps and thanks for posting. 

Paula