Hi Pepsii104,
Welcome to the community forum and thanks for posting.
There are two reasons that you would have a negative balance on your account. The first is that you received a payment and withdrew the money and the buyer later opened a complaint case. This would cause the money to be placed on hold while we investigate and your balance would show as negative. The second reason is that you made a payment using an instant bank transfer and this failed from your bank account. When you pay by instant bank transfer we initially forward the money to the seller and wait for it to arrive from your bank. If that does not happen the money will be taken from your balance and it will show as negative.
You can restore your balance by:
- Logging in to your PayPal account and adding money
- Receiving money into your account to cover the outstanding amount
- Sending us a cheque, postal order or a banker's draft
Here's how to restore your balance:
- Go to www.paypal.co.uk and log in to your account.
- Under 'PayPal balance', click Add money.
- On the 'Resolve Your Negative Balance' page, choose which of the below three options you'd like to use to restore your balance:
- Add funds using your debit or credit card (Instantly)
- Top up your PayPal account with funds from your bank account
- Add funds by sending a cheque to PayPal
- Click Continue and follow the steps.
I hope this helps.
Rachael
