I recently sold a guitar amplifer for around $400. It was pretty much like new and I had no issues with it. The buyer had it for a couple of days and claimed that it was broken because it wasn't getting loud enough. I agreed to issue a refund because I thought that it could have possibly been broken during shipping, even though I packaged it well. When I got the amplifier back, it was working 100% without any issues. The buyer didn't have the gain turned up properly, which would explain why it was so quiet for him. Now I have to pay over $100 in shipping fees/selling fees because of this. I don't offer returns on any of my items and I'm out quite a bit of money and time because of this. I contacted ebay and they instantly issued a refund to the buyer... Almost as if they didn't even bother to look the case over. Is there anything I can do?
Did you actively respond to the dispute? Did you provide information and explanations to the eBay Resolution team?
Just seems like something wasn't handled properly or in a timely fashion.
Id be curious to see the dispute history from the Resolution Center to see why eBay handled it the way they did... (if you black out names and personal information you could screenshot it to us)
You can always reach out to eBay directly and find out why/how they ruled on a dispute.
Would need to see the eBay side of this dispute to lend any more insight 😕
