How do I get a refund when I have paid with ebay gift cards???

LOUISE57
Member
Member

I am so frustrated. I bought an item last month using multiple ebay gift cards and $5 from my bank account. The seller I bought it from never sent me the item until I opened a paypal case against them. Then when I received the item it was not as described. Seller would not respond to any type of contact from me, ebay, or paypal. I opened a case with paypal and returned the item to the seller. Paypal ruled in my favor. They refunded the $5 back to my paypal account but not the $100 in gift card funds. So far they have not given me any helpful information. How do I get my money back???  are they going to send me a check? how long should this take? anyone out there who can help me? thanks in advance! 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@LOUISE57

 

Phone customer services and ask them?


Advice is voluntary.
Kudos / Solution appreciated.
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lancelotme
Frequent Contributor
Frequent Contributor

go to Paypal and read about making multiple payments to a purchase and paying with gift cards.

I dont know how anyone can reverse the payments by gift cards? 

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lancelotme
Frequent Contributor
Frequent Contributor

Since you bought the item on Ebay,you should open a dispute on Ebay first,as Ebay will make the seller pays for return shipping by sending you a return label(unless the seller is overseas).

If you get no satisfaction from Ebay,then open a dispute with Paypal,if no satisfaction with Paypal,then your cc issuer ,if you paid with a credit card.

 

You should also call Ebay and ask what happens when a buyer uses multiple Ebay gift cards to pay for an item. 

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