Paperless Statements

sweetlady
New Community Member

I called and spoke to someone who said I would be able to sign up for Paperless statements at the end of October. It is November 11th and I still cant stop the paper statements. Can someone please explain how to change this.

 

Thank you,

 

Sweetlady

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

Call customer service again.

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RonF
Contributor
Contributor

That's not a good answer if somehow you are affilliated with the company.  I have called 3 or 4 times over the past 14 months trying to get paper statements stopped.  Have done it on line with the convoluted system they have and when I check it again at a later date it has changed back as though I am requesting them.  I have written multiple unhappy emails from my "Contact Us" section on line, many times right after receiving another paper statement on the 8th of every month, just like clockwork.

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