Can't delete old email addresses

erzemsd21
Contributor
Contributor

Everytime I try to remove the email addresses I don't use on my account, I keep getting an error saying this:

"The characters you've entered don't match those in the image. Please try again."

 

It says that I didn't entered the right characters that match the image yet there's no image or anything. Please help.

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4 REPLIES 4

coreyperkins
Contributor
Contributor

I'm seeing this also, but it happens when I try to remove an old number. There is no image available at that point.

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potts6464
New Community Member

Same problem, have an old email address that shows as Primary, I no longer have that Service.

Calling Pay Pal does not help as they want to send me a message using old email..crazy..

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Zaem1993
New Community Member

I have the same issue but with confirming my phone number, can't believe nobody has posted a fix for this!

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WhiteDove01s
New Community Member

I'm getting the same thing. I can't delete an email entry with a typo in it, attempts to edit/fix the goof just added more I can't delete. I'm very frustrated right now. 

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