I just started using PayPal recently. After going through a confusing process to confirm my bank account, I am now being asked to confirm my identity by providing photo ID, my SSN, and a bill to prove my residency. I've provided the first two, but I cannot provide the last because I do not pay any bills. It is urgent that I get this over with so I can add money to my PayPal from my bank account.
That's nonsense, and totally unhelpful. "Either do as we say or you can't use our service". I have stated: I CANNOT provide bills. I do not have bills. A company with any regard for it's customers ought to provide a better solution.
They can certainly contact them but whilst you are correct in that everyone on the planet does not have a utility bill, without one as part of the identification process you can't have a paypal account.
Advice is voluntary. Kudos / Solution appreciated.
From what I looked around on other forums, some people with no bills were able to call paypal and work something out with a representative, so he has nothing to lose by trying. Most companies have alternatives for requirements if you contact them directly.
