Removing old shipping addresses still impossible

[at0m]

When I pay for something using Paypal checkout, it promps me to login, then lists a number of mailing addresses (including the default!) that haven't been used by me in quite some time (8+ years in some cases). These addresses aren't listed in either my eBay or my PayPal profiles, so how do I delete them?

[kernowlass]

They are probably old gift addresses and the only way to get rid of them is to phone customer services and they will delete them for you. 

[xinemae]

Not in my case. We were active duty Air Force and have moved a lot... the addresses I have are OLD addresses where we were stationed. We didn't have family or friends that we gifted anything to in several of those addresses.

Come on Paypal, get with it and let us remove those old addresses. If they're not stored in our account somewhere, why the heck are they showing up at all???

[at0m]

I sent in a support ticket about it, still have yet to receive any sort of response.

[xinemae]

@at0m wrote:

I sent in a support ticket about it, still have yet to receive any sort of response.

---

I would love to hear what their resolution for this issue is. Please keep us informed!

[at0m]

Got a response:

---

Hello <redacted>,

Thank you for contacting PayPal Merchant Technical Support. I apologize for the delay in responding to your email.

I understand the concern with having old addresses listed for your account. PayPal Merchant Technical Services provides assistance with integrating PayPal as a payment solution on the merchant's web site. Unfortunately, we don't have the account access available to research this particular issue for you, so you will need to contact PayPal Customer Service for better assistance. I have notated your account regarding your inquiry to help prevent the need to re-explain the entire issue. 

The PayPal Customer Service team is specially trained to address this type of account inquiry. 

Please use this link to contact our Customer Service team: http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general

You can also contact our Customer Service agents by phone at: 
US/CA: Login, Click "Contact", Click "Call Us"
UK: 08707 307 191 
Australia: 1-800-073-263 
Germany: 0180 500 66 27 
Other: 1-402-935-2080


If you have any further questions or concerns about integrating PayPal with your web site, please feel free to reply to this ticket or go to https://www.Developer.PayPal.com


Sincerely,
Erin
Merchant Technical Support
PayPal, an eBay Company

---

TL;DR: The support desk that I was linked to from here was not the right place to go. I've sent another support request to the desk referred to in this ticket.

[at0m]

Got another response:

---

Dear <redacted>,

Thank you for contacting PayPal Customer Support. My name is Alida and Im happy to assist you in regards to the addresses on your account.

I already removed the old addresses on your PayPal account. Rest assured that whenever you check out, you wont be seeing them anymore.

Thanks for sharing your concerns with us. We value what you have to say, and we know situations like this can be difficult. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page. 

Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."

You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.

Sincerely,
Alida
PayPal Consumer Support
PayPal, an eBay Company

---

I also got a phone call from someone who was completely confused as to how this could be possible. I don't know if she did something on her end, or if the recent change in the 'checkout' pages made the problem go away, but the issue is resolved for me. The woman on the phone did confirm that at least one of the ghost addresses I was seeing was used as a 'gift' address, but there's no way for users to modify those themselves, looks like.

TL;DR version: contact the normal customer support, when you get an email telling you to check the FAQ, respond to that email with your issue again, and it'll get fixed.

[SteveSTN]

Any chance you pointed the customer support person to this thread?

If not, could you please do so. I'd love for the person who knows how 

to solve this issue see the list of folks interested having this

issue resolved, but have not yet resorted to filing a ticket.

[at0m]

Yep, I submitted both a picture of what I was seeing on my screen (useless here of course since I don't want to post my addresses publicly) and a link to this thread to both the Merchant desk that I was originally directed to, and the normal support desk that I was redirected to.

[xinemae]

I'm getting the run around, canned responses from "Kyle", but he's talking about the addresses in my profile, not the prior shipping addresses.