Check out this thread on the same topic: https://www.paypal-community.com/t5/About-Settings/Removing-old-shipping-addresses-still-impossible/m-p/712207 So far it looks like it is not possible to do this without contacting support. There appears to be a large number of people who have this issue, and would be more than happy to delete the history from their account if it was possible. Most of my searches for a solution, returned results from the [Archive]. I'll go ahead and make the assumption that this has been an issue for quite some time.
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Any chance you pointed the customer support person to this thread? If not, could you please do so. I'd love for the person who knows how to solve this issue see the list of folks interested having this issue resolved, but have not yet resorted to filing a ticket.
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I see this as well. It's not cookies, as others said, I've changed computers multiple times since the old addresses have been used. I really want to clean these out, one is for an old work address that has been out of business for almost 10 years, and I've since changed states twice. There is no chance I'm sending anything there ever again. Come on Paypal, it's time to fix this issue.
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