RESOLUTION CENTER NOT WORKING!!!

[Thesis]

I am attempting to upload documents to support the claim I just filed but my session timed out and now the link that was there to upload files has disappeared.

I am only being provided with an option to enter a tracking number which is not appropriate in this case.  This job was for graphic and web design services.

I have been on hold for 20 minutes and I am calling from Spain!!!  Is there a direct email address where I can contact PayPal about technical issues.

I filed a claim and now I am locked out of providing evidence for the claim!

[kernowlass · Accepted solution]

@Thesis

 have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Thesis]

Thanks @kernowlass I hadn't thought of that because it was such a sensitive issue.  They finally answered the phone and sent me a link to a web form with instructions to send a follow up email to compalint-response but I am still scared because I did not get the standard PayPal automated response saying they received my email.

I don't want this jerk to get away with stealing from us because I was unable to upload the documentation because the site was not working.

[Irvan01]

please help I've sent so many documents that need, but there was no response at all from paypal