Device not known and phone number to validate is incorrect

niknak1601
New Community Member

I  have just tried logging into Paypal and I am told that my device I am using is unknown so need to go through validation.  I am then prompted to select " send by text" and then "a phone number which is incorrect" - how do I change my phone number so that I can be validated?

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3 REPLIES 3

spud46
New Community Member

Hi niknak, did you ever find a solution? I have exatly the same issue and would love to hear if you resolved it.

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DPCreations
Frequent Advisor
Frequent Advisor

You will probably need to call PayPal customer service so they can confirm your identity by asking multiple questiosn.  If successful, they can then make changes.

In order to delete a phone number you would need to add a new number and then delete the old one.

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eddyjoseph2003
Contributor
Contributor

I'm having the same trouble

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