go to your account, click on gear icon (it will say profile), hit the +, add the new email. Then you'll get an email notification sent to the email you just added, to confirm the new email you just added. Click on the email link. Now it will add the email to your account. Click on update, then it will how your email. Now hit change email. It will now show primary under this new email. Now if you log out and log back in, go to the gear icon, click notifications on the tab, you should see your new email address updated.
A couple of tips, if you call the 1 888 number under "contact" paypal, you will get all of these advertisements and automated solicitiations. But at any point when it's silent, just say AGENT. Until you get to the agent. Even if you get an automated PAYPAL voice, that want's you assist you, just say AGENT or hit 0 and you will go right to an agent. The agent I got was absolutely wonderful, and very helpful and walked me right through the issue of why I couldn't update the primary account online. My issue was the email I was trying to use was already linked to another paypal account that I opened a long time ago, and forgot about. So once she deleted the account for me all toghether, I was able to ADD the email account to my exisiting account, and then update the account to my primary account.
