I removed alt. email adress from profile and my tennants sent the money to that email...help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had an old email from when I lived in IL. The email account was no longer active and at the time I tried to change it, PayPal simply allowed me to add a new email adress and keep that one linked to my account.
I was trying to clean up my account and noticed that I could actually remove that old email from my profile, so I did.
I **bleep** up, as that was actually the email my tennant in Mississippi used to pay me their rent each month.
So at her end it's showing that she paid me and my account shows no money.
What can she do to fix this? Or what can I do?
I was so happy that I could finally get rid of that old email address and did not think it through.
I feel dumb.
Rob Johnson
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You will need to call PayPal to speak with an agent to reset that email address so you can add it back on. Please post an update and let us know what happens.
Kudos & Solved are greatly appreciated. 🙂

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Recurring payment using paypal account(not credit card) using Payflow sdk (payflow.jar) in About Payments (Archive)
- Seller abused by buyer and by buyer protection program in About Protections (Archive)
- How do I close my paypal COMMUNITY account? in About Settings (Archive)
- Automatic Payment Profile in About Payments (Archive)