About confirm my identity and Important: Your PayPal account has been limited

gacon0302
Member
Member

Dear support,
Document has been uploaded, but I still get the message "Action required: Please complete your identity confirmation".

When click to https://www.paypal.com/compliancepolicy/dashboard follow the instructions.
It redirect to the screen as attachments.


screencapture-21.png

Current I can't add new or edit the documents you require authentication on the dashboard items.

 

I can't find the "View Limits" link on my account page.  My account screen.

screencapture-1.png


Please help me check it. If you need more info please let me know how to send you.

I've added the document in April 2016 but I still get the message requires additional authentication "Important: Your PayPal account has been limited". I had to contact support department but they just sent me the instructions.
Thanks!

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6 REPLIES 6

DPCreations
Frequent Advisor
Frequent Advisor

You will need phone PayPal customer service for direct assistance with account issues.

Admin will not respond to specific issues publicly.

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gacon0302
Member
Member

Thank you.
but I speak English not well. so I can not speak directly with them.
I am living in Vietnam.

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ShiraYuki
Frequent Contributor
Frequent Contributor

you can ask for vietnamese speaking rep.

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gacon0302
Member
Member

I think they don't have the staff to support for Vietnam!

because technology companies not interested in my country.

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ShiraYuki
Frequent Contributor
Frequent Contributor

Vietnam is included in their rest of the world support , you can try

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gacon0302
Member
Member

I was calling them and they answered "Unfortunately, we do not provide this service for Vietnam at this time.". According to you I must how my problems to be answered.

Thank You!

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