payPal Chargeback

[newyorkbklegend]

I sold and shipped 3 shoes via eBay to a customer and the tracking shows the item was successfully delivered to the registered address as required by eBay and paPal rules. The buyer open case on payPal and got a refund, now paPal claiming to me that am not covered by payPal, which I found it very very strange, everyone i consolted about this case told me is ripoff even eBay told me that shouldn't have happened. Please look at the case and advise.

Case ID:PP-D-6976722

[Whac-A-Mole]

we are members,we cant see your account,you can appeal.

did tracking show it has been delivered to the address on payment notice?

if they are 750 or more,signed for.

[DPCreations]

What was the case the buyer opened?

[Whac-A-Mole]

to qualify for seller protection,there are 2 conditions which you will find in your Paypal payment notice email-

item must be eligible for protection,you must ship to the address given in that email.