My son ordered two items to be made to specification from two different suppliers back in January. He's not heard from either of them since June (with promises of delivery within weeks of that date). He still wants the items, but is getting no response, so not ready to file a dispute. I see that PayPal says to file dispute within 60 days of transaction and it's obviously beyond that at this point, but items are made to his size so not expected to be delivered from stock. Can anyone tell us what the resolution system is like for this type of transaction should he eventually have to decide that he's not going to get either for some reason? If anyone has any suggestions to further urge suppliers to respond, that would be helpful also. He asked them each for update via email today again. I told him to wait a few days and be more forceful (but not wanting to compromise his orders) as in saying "how do we resolve this".
