how to delete mobile number from the 2FA?

grieves13
Contributor
Contributor

I added my phon number, but then i decided to use the Symantek key instead. How can i now remove my phone?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Try to remove from here but log on first:

https://www.paypal.com/webapps/customerprofile/summary.view

 

I suspect once you add one you can only remove it if you add another number and choose it as a primary number to replace the old number.  Also try select "Home" as phone type, save and then delete it.  PayPal wants you to have a phone number on file, doesn't have to be mobile number.


Kudos & Solved are greatly appreciated. 🙂

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Try to remove from here but log on first:

https://www.paypal.com/webapps/customerprofile/summary.view

 

I suspect once you add one you can only remove it if you add another number and choose it as a primary number to replace the old number.  Also try select "Home" as phone type, save and then delete it.  PayPal wants you to have a phone number on file, doesn't have to be mobile number.


Kudos & Solved are greatly appreciated. 🙂
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