buyer made a false unauthorized false claim

[Sandhyaghughu]

I provide online service to people . i recived a payment of $400 i completed my service  after few hours customer made  an  unauthorized transaction claim on paypal & my money kept on hold . customer did send me paypal receipt after paying which i have submitted to paypal . my buisness is online i dont know what to do can anyone please help me .

[Whac-A-Mole]

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@umbrellas4boats wrote:

I wouldn't be so sure about trusting PayPal decisions...  

I just lost a case in which a customer purchased a physical product and asked me for local pick up/delivery since she lives near my house.  A couple of weeks later, she filed an unauthorized purchase claim.  Despite providing PayPal proofs of (my telephone bill) showing several calls from the customer's phone, PayPal decided in the customer's favor.  I want to take this case to the court, and if PayPal does not cooperate, I might even take legal action against PayPal.  I know many sellers have been victims of the same fraud, and we are all frustrated the way PayPal handles these frauds.  If anyone is willing to start a class action, please, let me know.

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if you offer local pickup ,then you should ask for cash,not Paypal as proof of delivery is the tracking number showing it has been delivered to the buyer.

your phone bill showing buyer has called,does not mean goods has been delivered,I CAN call you many times to say hello or discuss the item,but this is no proof of delivery,even positive feedback does not count.

There are many buyers who know how the game is played to g et free merchandise,someone delivered a 48 inches TV set for cash ,buyer said he does not have enough cash so payment was made vis paypal,when he gets home,he found a dispute.

someone drove 35 miles to meet a buyer,exchanged pleaseantry ,gave cash to the buyer as he needs cash,came home and there is a dispute,he got his item back,but he also lost $750 cash.

[umbrellas4boats]

Hi Sumiko,

Thanks for your advice... You would be absolutely right if the customer would have filed a claim for "non-received" item.
But -in this particular case, "unauthorized order"- PayPal should have asked the buyer to explain the several contacts she had with us (two calls one week before placing the order and another three calls the day after the purchase).
We don't have the customer's credit card (or her financial information), and the order was placed thru PayPal. PayPal has the resources to trace orders to its origin and take legal actions against these scammers. Unfortunately, there is not financial gain for PayPal in pursuing the truth, so it is just easier (but wrong) to let honest sellers take the loss.

I don't know if you get paid for defending PayPal, or you are just a lawyer for whom the moral aspect of social behavior is secondary to the legal aspect. Either way, your expert advice is based on a wrong premise.

I already took my first step in filing a complaint (against PayPal) with the BBB. I don't hold high expectations from the BBB since I heard a big fish from PayPal sits in the BBB's board, but it's alright. I still have the Press, and -maybe- I could find a pro-bonus lawyer willing to go further with this case... "Time is on my side".

Best regards,

Roberto
Umbrellas 4 Boats