buyer cancels transation?
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This is the second time ive sold and item and the buyer has declined to pay. This second time, they are cancelling the purchase. They have not paid yet.
I find this loose policy very aggravating. I have always thought buyers were agreeing to pay just by placing a bid. They potentially blocked other buyers from bidding or winning this item.
What are my options now? I'd obviously love to sell the item. If I tell the buyer they must pay, will they give me bad rating? If I cancel for them, then i have to list it again and rack up more fees.
they are claiming that their girlfriend bought them a new item without them knowing. Not my problem.
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You can't force a buyer to pay you.
All you can do is go through the non-paying bidder process to get your final value fee credited back.
If you go through that procedure any neg feedback the buyer leaves will be removed.
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137
Advice is voluntary.
Kudos / Solution appreciated.
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