Sold, delivered 1 month ago

[Line681]

Hi, Received a claim today from a seller that said she never received the Gucci sunglasses she bought from, status say they were delivered 30 days ago! What do I need to do now, case number: PP-D-5034230

[Heretohelp1]

Provide a tracking number and name of the courier you used to send the item. You should keep this information for 6 months for each buyer in case a claim is opened

[Whac-A-Mole]

who is the buyer and who is the seller?

I dont understand everyone calls their buyer the seller?

very confusing