Shipped eBay item with label from PP, didn't update tracking, not eligible for seller protection?

Zakm0n
New Community Member

So, I made 5 shippinh labels for eBay items yesterday and noticed that one of them didn't get the tracking number added to it. I pulled up the label and entered the tracking number, but now it says that the transaction isn't eligible for seller protection. This concerns me because the funds from that sale are on hold, and I'm concerned that I will see a 21 day hold because it looks like I shipped the item from the post office counter instead of through paypal.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Zakm0n

 

Contact Ebay and ask them?


Advice is voluntary.
Kudos / Solution appreciated.
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Whac-A-Mole
Frequent Advisor
Frequent Advisor

whether the item eligible for protection does not mean your tracking number is no good.

ebay and Paypal have different policies on eligibility.

Most items sold on Ebay are eligible for Ebay seller protection except real estate,motors and may be more.

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