Ripped off by Ebay and Paypal

[hleissinger]

After years and hundreds of purchases on Ebay/Paypal I've been scammed and no one will help. I bought a flashlight from a vendor in China and after a long wait it arrived damaged and not working. I contacted the vendor who said he was sending another but pleaded with me to wait for the replacement before contacting Ebay or leaving negative feedback. He kept putting me off and then Ebays time line expired and they would do nothing except send me to paypal ( could not even leave negative feedback ).....at Ebay and Paypal I talked to robots and then foreign women and for a hearing impaired person it was a nightmare. Now Paypal wants me to return a $25 flashlight to a remote province in China to be reimbersed although the sellers Ebay listing clearly states if an item is defective he pays return shipping costs ( it would cost me more to return it than its worth )

I have ALL the EBAY messages sent to be by the seller instructing me not to return the defective one and that he would ship me a new one or refund my money !!!

Can't someone just read these and get my money refunded ?

DO NOT BUT ANYTHING FROM tonsee_shop AND I WOULD AVOID CHINA.

I can't believe Ebay/Paypal has no on-line, email contacts....just bots and foreign operators.

Paypals final answer......give them the tracking number of the item being shipped to China or Cancel the claim, I have until Nov 29.

In all the years I have bought on-line I have never lost a cent on a purchase until now....I never thought it would be Ebay/Paypal.

ALL IT WOULD TAKE IS FOR SOMEONE TO VIEW THE SELLERS LISTING AND VIEW HIS MESSAGES TO ME.

[sharpiemarker]

You should only work with the seller within the time specified in eBay buyer protection policies which is within thirty days.  On day 29, you drop the hammer on them.  Or if the seller need more time to ship, use PayPal buyer protection as your back up and file  on day 179. There are limitations to these buyer protection policies so you must know them like the back on your hand. Since you paid with Discover, file a dispute with them.  Because you now will be avoiding China sellers, you won't run the risk of filing too many chargebacks.

I swear, in the quest to 'chase the dragon', US corporations negotiate deals that damage sales, customer trust, and create imbalance/unfairness for a buck.  It will come back to bite them in the tush.

[hleissinger]

My trying to be a nice guy and work with the seller is what pushed it past the Ebay limit......never again. At least Paypal sent me a heads up on the Nov,29 deadline.

If I try to recover through Discover, don't they pay Paypal and not the seller.......would this cause problems with my Paypal account ?