Paypal refunded the game I purchased but not DLC.
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Hi.
I bought Escape from Tarkov(game) and and upgrade pack (basicly dlc) and Region unlock(I bught wrong version of upgrade so it was lock to US only I had to pay to unlock it and be able to play from EU) so basicly 3 purchases. Since it was a preorder and it had no actual RELEASE DATE I asked for a refund which I got but only for one purchase which was the Main game, now I have 2 other not refunded DLCs which are useless. I already contacted Paypal but I only got the Automated Message(Open a dispute) which is not an option since I already did that and they closed it.
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Each PayPal transction is separate so you need to dispute each one individually an on it's own merits unrelated to the other 2.
Suggest you file a not-received dispute for each. Keep it simple and make it fit PayPal buyer-seller protections. Read and understand the policies. Click on the "legal agreements" below for all of that.
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Why is that Paypal does not read any emails. I always get the same automated email saying I have to call them if I want something. I live in Hungary I will not call them, it would cost me a lot and my english is not that good to speak with someone on Phone. Why can't they just email back!?
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Many issues can't be resolved by email and a phone call is required. It's just part of business.
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What about people who cannot call them? i will not call them from Hungary it would cost me too much. Why cant they just read and answer my email.
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they do read emails,contact them on Facebook or Twitter.
But no guarantee when they will reply or reply at all.
If calling is not a feasible idea for you,you may want to choose a different payment processor.
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