Item unusable, seller not responding, PayPal decided case in seller's favour

[mamatothree]

I purchased an item online and did not recieve any tracking information. I tried contacting the seller and the emails bounced back. I went into PayPal and tried contacting the seller through there, no response. After 2,5 weeks I opened a dispute on PayPal. I still received no word from the seller. A week later there was still no contact from the seller, no tracking info, no package, so  I escalated the dispute to a claim or "item not recieved". 
The next day the package actually did arrive, but the item did not match the description on the website, rendering it completely unusable. 
I changed the reason for the claim to "item not as decribed" and PayPal, after reviewing the case, sent me a message saying I was eligible for a refund and was told to return the item to an address in the UK (although the package had been sent from China). 
I provided shipping & tracking info to PayPal as requested. 
I have now received an email from PayPal saying that the have reviewed the case and it has been decided that the seller had "sufficiently described the item" and that the case has been decided in the seller's favour. 
The item, according to the tracking info,  was unable to be delivered (refused) in the UK. 
I have contacted PayPal again and they "encourage me to contact the seller directly for resolution."  
As this has proven impossible, I again emailed PayPal and they just say that it has been decided and the seller decribed the item sufficiently. (Oh, and that it's been a pleasure assisting me)

I'm really upset! Not only am I out the money for the item, but now the additional shipping costs as well.  How can PayPal have decided this in the seller's favour? I've followed all the instructions from PayPal and they changed their story after I returned the item. 

So basically any seller can win a claim by refusing a return??? 

[Whac-A-Mole]

some of these Paypal messages do not really fit the case.

you open a case of item not received,then change it to item not as described,probably trigger more than one response from the robot(s).

you need to appeal,or just drop the case and go to your cc issuer and file a chargeback.

we all love to buy on internet ,but we dont ask ourselves if it does not work,how do we return the item with tracking,it can be expensive,also what do you know about the website,do they really have the merchandise on hand,is it just a one man show sitting in front of his pc in his pj? 

[mamatothree]

PayPa emailed me saying I could appeal the decision:

"

Thank you for contacting PayPal regarding the case PP-006-180-526-489.

My name is Valeria and I will be happy to help you today.

I have reviewed your account and it shows the following:

If you are not happy with the outcome you can try to appeal the case.

Claims can be appealed within 10 days of case closure by following these steps:
1. Log in to your PayPal account at www.paypal.com
2. Click ‘Resolution Centre’ near the top of the page.
3. Select 'Closed cases' in the drop down menu and find the claim you wish to view.
4. Click ‘View’ in the action column.
5. Click 'Submit information for appeal' and follow the online instructions.

Note: The option to appeal will only be available for 10 days after case closure."

But there is no place to "Click 'Submit information for appeal' and follow the online instructions."
It has only been 3 days since the decision. 

[mamatothree]

I also just noticed that I somehow misspelled 'receieved' in my original post. How embarrassing.  😛

[Whac-A-Mole]

file chargeback with your cc issuer,include evidence the seller refused the returned package.

but all you wil get is your original payment

[mamatothree]

I paid with PP balance, not a credit card. 

Thank you for taking the time to help,  Whac-A-Mole!