I purchased an item online and did not recieve any tracking information. I tried contacting the seller and the emails bounced back. I went into PayPal and tried contacting the seller through there, no response. After 2,5 weeks I opened a dispute on PayPal. I still received no word from the seller. A week later there was still no contact from the seller, no tracking info, no package, so I escalated the dispute to a claim or "item not recieved". The next day the package actually did arrive, but the item did not match the description on the website, rendering it completely unusable. I changed the reason for the claim to "item not as decribed" and PayPal, after reviewing the case, sent me a message saying I was eligible for a refund and was told to return the item to an address in the UK (although the package had been sent from China). I provided shipping & tracking info to PayPal as requested. I have now received an email from PayPal saying that the have reviewed the case and it has been decided that the seller had "sufficiently described the item" and that the case has been decided in the seller's favour. The item, according to the tracking info, was unable to be delivered (refused) in the UK. I have contacted PayPal again and they "encourage me to contact the seller directly for resolution." As this has proven impossible, I again emailed PayPal and they just say that it has been decided and the seller decribed the item sufficiently. (Oh, and that it's been a pleasure assisting me) I'm really upset! Not only am I out the money for the item, but now the additional shipping costs as well. How can PayPal have decided this in the seller's favour? I've followed all the instructions from PayPal and they changed their story after I returned the item. So basically any seller can win a claim by refusing a return???
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