Freelancer.com wants me to cancel my dispute claim before they do refund

[agarayev]

Hi,

The issue is that I've been charged by freelancer.com because of fake project and after I opened PayPal dispute for refund of money deposited from my account, the website support contacted me, and showed their cooperation for resolution. After some discussion, now they claim that they will do full refund only after I cancel my PayPal dispute. I've contacted with PayPal support and they said "From researching your account history, I can see that your claim has been resolved in your favor and a full refund has been issued to you." However, I still haven't get an email for refund, and of course money hasn't returned back to my account. 

Please also note that though I've tried several times I can't close my dispute claim either (I think it's because the seller needs to do refund before).

Now my question is

Should I demand full refund by freelancer.com and then dispute will be automatically closed? or Go on talking to PayPal support for close of my dispute to have seller refund my money? Can the seller avoid refunding after I close dispute here (even if they told me they would make full refund after cancellation of my dispute claim).

Please help me,

I appreciate it,

Anar

[sidemouse]

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@agarayev wrote:

Hi,

The issue is that I've been charged by freelancer.com because of fake project and after I opened PayPal dispute for refund of money deposited from my account, the website support contacted me, and showed their cooperation for resolution. After some discussion, now they claim that they will do full refund only after I cancel my PayPal dispute. I've contacted with PayPal support and they said "From researching your account history, I can see that your claim has been resolved in your favor and a full refund has been issued to you." However, I still haven't get an email for refund, and of course money hasn't returned back to my account. 

 Can the seller avoid refunding after I close dispute here (even if they told me they would make full refund after cancellation of my dispute claim).

Please help me,

I appreciate it,

Anar

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Yes, the seller can most certainly avoid refunding after you close the dispute here, do NOT do this.

I would call Paypal again and calmly, slowly explain to them this:

You have open case with freelancer.com and would like to inquire about the refund.

Do NOT get confooselated or frustrated or start talking fast with them.

Stay calm, speak nice and slow.

Keep it short.

If they ask you a yes/no question, answer it yes or no.

Do not make long stories. 

Stay calm, speak nice and slow. 

[Arch1e]

I have the same problem! They're asking me to cancel dispute before refund and to force me they also suspended my account. Thank you for posting, now I know what to do. I'll say more after the dispute is over but I have some info on their practice's. Not nice, not nice at all.

[Whac-A-Mole]

the website is asking you to close the case so they can refund you as the money is withheld in his Paypal account,only by closing the case,the money will be released and the website can refund you.

if you have paid with a credit card,you can always file a chargeback if they do not refund you after you close the Paypal dispute.

I have run into similar situations on Alibaba site,seller cannot refund as the payment is witheld by Paypal.

It is up to you how well you trust the seller.