Buyer filed dispute with my item in their possession, and PayPal then took money out my account ?

[kai712]

I sold an item on Grailed on December 19th, shipped the same day and provided a tracking number. A couple days later, this person opened a PayPal dispute, (my money still on hold in my account), and then picked up my item which had been delivered to his post office. I have sent numerous emails to PayPal, however either their replies are completely irrelevant to my questions or tend to not even respond for 2 to 3 days. Then today, I saw that PayPal took my money out my account and is not on hold either. What do I do now? Are they taking my money out just until they finish looking at the case or ..?

Please help ! + Also, I shippd with Certified Mail so that means the buyer cannot deny he did not recieve the item, as he signs his name when he recieves it.

Thanks

[Whac-A-Mole]

certified mail means nothing,trcking does.

what kind of dispute did he open?

if item not received and tracking shows delivered t o his address,you win.

[kai712]

a dispute for an unauthorized transaction

[Whac-A-Mole]

read Paypal seller protection for UA.

You should report him if it is Ebay transaction,do it too many times,he will be suspended from buying on ebay.