Buyer Protection on e-tickets?

microbrew
Contributor
Contributor

If I make a payment for electronic tickets (concert / festival) through PayPal, and the tickets are either never delivered or turn out to be invalid, am I covered under PayPal's Buyer Protection? Does it make a difference which website/source the transaction was negotiated? I'm specifically interested in Craigslist, but would be curious to know if it's the same across the board or different by website.

 

Thanks in advance.

Login to Me Too
6 REPLIES 6

DPCreations
Frequent Advisor
Frequent Advisor

Craig's list is a great source of scams, you are exposing yourself to a huge risk.

You have buye protection of item not received.

You would not be able to prove an item not as described case.

Login to Me Too

microbrew
Contributor
Contributor
Why wouldn't I be able to prove the item as not described? If I describe in detail what the item is that I'm purchasing and it is never delivered or is invalid why wouldn't that be covered?

Would it be different if these tickets were hard copies and supposed to be delivered in the mail?

As a work around for e-tickets, what if the seller attached an invoice which listed the electronic ticket to be delivered via snail mail with an envelope also listed on the invoice. Therefore there would be a physical item and a ticket, and the payment is for the TOTAL invoice. If they don't come through on any part of the invoice wouldn't they have failed to fulfill their part of the transaction? Wouldn't I be protected by PayPal's Buyer Protection?
Login to Me Too

DPCreations
Frequent Advisor
Frequent Advisor

Describing is not proving.

Seller would also describe to PayPal that the tickets were valid.  Which party would PayPal believe.

Even if you did win, you would have to physically mail them back. At that time the seller would claim you used them, so your refund would denied.

If you want good tickets buy from a registered ticket seller.

Seller can send a paper ticket/invoice by mail with tracking.  It can be fake, but it would prove delivery, so you would lose a non-delivery case.

 

Craigs's list sellers are very smart, extremely savvy, and experts about PayPal; they are looking to take advantage of new and inexperienced PayPal buyers.

PayPal will not protect you against bad buyer judgement.

Login to Me Too

microbrew
Contributor
Contributor

What about for actual hard tickets. Is the buyer protected then?

Login to Me Too

DPCreations
Frequent Advisor
Frequent Advisor

Buyer protection for non-delivery.

PayPal does not inspect the tickets before the purchase so PayPal has no clue whether they are valid or not.

If you don't trust the seller, then don't purchase. 

To build your trust in the seller, ask the seller for physical address and phone number.  Then check the address on Googgle and make a phone call to the seller.  Ask the seller where the seller purchased the tickets.  Ask the seller why they are for sale.

Login to Me Too

Whac-A-Mole
Frequent Advisor
Frequent Advisor

@microbrew wrote:

What about for actual hard tickets. Is the buyer protected then?


Since Paypal has not examinined the tickets,it cant tell who is telling the truth so it would side with the buyer,return the tickets with tracking and get payment back.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.