Why Didn't PayPal 6 Month Guarantee Protect Me?‏

[jamiecrist]

I bought an item for my recording studio (channel strip)  It has a mic preamp. compressors, and eq.

The seller said it was hardly used.  He said if it wasn't working 100% and needed repair he would cover it.

Since I was tied up on a project I didn't test it out to 45 days or so.  But since the guy guaranteed it and PayPal has a 6 months guarantee I didn't think twice about it.  If Paypal had only a 30 day guarantee then I would of tested it in 30 days.

After I test it I discovered it was severely damaged.  I tried to contact the seller but he avoided my calls and text message for 1 month or more.  Now it's been 3 months since I bought it but hey... the seller said he'd fix it and sounded very honest guy (a fellow musician and all).  Plus I had PayPal's 6 month guarantee so I wasn't worried about it.

When I finally got a hold of him he said he would cover the repairs and I sent it in to an authorized repair facility.  It took them 3 weeks to get and estimate.  The cost was $818 or so.  Then the seller disappeared again.

So after 4 months went buy I put in a dispute with PayPal.  The seller lied and said it had been modified or repaired. It hadn't been repaired.  I have the estimate in writing and and email from the repair facility stating if I want it repaired, this is what it will cost  and let them know.

PayPal went over the estimate and saw that it wasn't repaired and that it was just waiting to be repaired but STILL sided with the seller saying "Why did you wait 4 months?" I said "Because I followed your policy and did everything my power first to settle it with the seller"  It took me 2 months just to track the seller down and get the estimate and his ok to send it in!

They said "Well... on a $1,000 item you should of took care of it in 30 days."  Hey...  I WOULD of if PayPal only had a 30 day guarantee.

The seller finally said to me "I'll pay $450 but that's it!"  Since I lost the dispute I took his $450 but now have to come up with over $368 to get it fixed.

So now it sits waiting to be fixed in the repair shop while I save u for the other $368.  Shouldn't PayPal guarantee it and pay the $368 or refund my $1,000? 

I don't want the refund, I want the unit fixed.  But what good is a guarantee if it doesn't protect you?

So who can I contact from PayPal to get this worked out?

Thanks

[kernowlass]

Don't have time to wade through all that, can you edit it a bit ??

[jamiecrist]

Just edit it.

[sharpiemarker]

Because PayPal Buyer Protection is not a warranty.  The seller in this case is offering you the warranty on the merchandise so it is whatever you and the seller agreed to.  If the seller ultimately agreed to refunding $450 as a settlement of the warranty and you agreed to it, then that is what it'll be

TIP: You should always check your merchandise as soon as possible no matter what for your own protection to prevent/mitigate any possible damages so that if something doesn't work, you file a dispute in a timely fashion to return it and get a refund of amount originally paid as this is where PayPal Buyer Protection is most effective.

[jamiecrist]

I know PayPal doesn't have a warranty.  This unit was not working on day one!  I turned it on as soon as I recieved it and noticed it was acting odd on the input singal (it was spiking and jumping on it's own).  

But didnt test it yet with sound going through it since I didn't need to use the unit yet. Tthe seller said it was like new hardly use, with PayPals protection I didn't worry about it.

This is not a warranty issue, this is an issue where the seller said it was like new and worked.  Then when the it didn't he didn't want to pay for the repairs since it was $818.  So, he onty wanted to pay $450 but is that right? 

The item was not in the condition that the seller said it was.  According to PayPals policy my case is valid and PayPal even said I was in the right. 

The ONLY reason they sided with the seller was that I hadn't reported it earlier.  Really?  Then why not have a 30 day policy not a 6 month policy?   I did what they asked and tried to work it out with the seller first for 2 months BEFORE I went to PayPal for help.

PayPal should have honored what they put in writing.  Not sided with the seller.

I have everything docutmented and read through PayPals policy.

What I want to know is WHO in corporate can I contact to speak with.  Please post useful info only.

Thanks

[kernowlass]

What I want to know is WHO in corporate can I contact to speak with.  Please post useful info only.

Contact customer services.

[jamiecrist]

As stated in my message I did contact customer services, I emailed them the emailed them the repair estimate showing the unit was not "modified/altered/repair" etc., and they still sided with the seller after I gave them proof to show I was in the right.  All they went on was the sellers lieing words. The Paypal customer service agent even said I was I did everything according to the books but it wasn't her autority to overturn it. Unbelievable.