Returned Goods to seller and Paypal say invalid tracking and closed case

[mirc1999]

I sent some faulty goods back to a seller in China on 16th July

Paypal then sent me a e-mail on 23th July saying invalid tracking number and closed the case, say I'd have to work with the seller, I've no chance of getting anything back, why would they refund me ???

So I'm down $195 plus £18.55 postage back to China

The tracking is valid and a have the post office tracking number, how can I give them this now ???

Why did they do this ???? 

Why did they ask me again for tracking ???

Protecting buyers my backside, Paypal you are a joke

[lancelotme]

I will not buy anything expensive from China,

[mirc1999]

It a Paypal transaction not Ebay, regardless they should not have closed my case 

I sell on Ebay 

It's not delivered yet and Paypal had no right to close my case because of a invalid tracking because it is valid just not delivered yet

Address was from Paypal from the selller

I posted on the 16th of July and they closed the case on  23th July

So they gave me one week to return something from the UK to China, which is impossible 

Paypal does not protect the buyer like they say they do

[lancelotme]

why not try appealing,telling them not enough time is given for the return.

[mirc1999]

I have contacted them via facebook message yesterday, over 24 hours ago 

There has been no reply

How else can I appeal my case ?

[mirc1999]

Update

Contacted a very nice Paypal lady who after checking my valid tracking has appealled my case

Lets see what happens now 

[lancelotme]

Good luck.

Sometimes a package can be sitting in customs for days .

also did you mark the package as return,so there is no customs duty .