Lifting Restrictions on my account
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I have been asked to provide further details for my account as I have had above £1800 in monies transferred into my account.
Straight forward you would think ... Not so, here's why
I go to "Resolution center" and click resolve.
I enter all my details, the next button will not become active as it is clearly waiting for some more information. A warning symbol comes up for my post code. Doesn't tell me what the problem is. It IS my postcode. This is 7 digits long so it's not difficult to get right.
OK, I'll ring customer services I think.
I go through all the prompts and wait 1hr 15 before hanging up. Is this some sort of joke? I have several £1K locked in this paypal account so it is not a joke on my side. Did paypal pay some back end garage based software house to develop this new and improved UI of theirs?
Where do I go from here? Paypal already have my address, I am just confirminig the same information and it won't allow me proceed. Please don't suggest that I have my address wrong. I know where I live 😞
Also ..... What is the diff between buildinig number and street number? I put in 9 for both for entertainment purposes but have yet to meet someone in the UK who doesn't live in an apartment block but has both a house and building number.
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Update: Turns out the post code is case sensitive !!!! Paypal, ARE YOU SERIOUS !!!!!!!!!!!!!!
Working as a software developer I can say this is the first time I have EVER seen this on a site. At the very min if you are going to reject some data for being case sensitive then at least suggest this in the warning message.
Anyways, I get the Next button to activate so it asks me to verify my account via bank card. I do this, enter my 3 digit security code and click done. Still nothing, my account is still restricted. Do I have to take this some where else ( Financial regulator for instance ) because I don't see any other way round it. Just had another 55min wait on the phone and I can't see me getting it resolved via that phone service
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I have a same problem.
i have 129 days fix this problem but i dont know how.
They already know my address bank details so where is the point?
I send an email to them they said 24hrs for a replay and guess what happend they didnt answer.
Somebody has solution?
Thanks
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Keep calling, but don't make a selection, just wait for an agent to answer. Or contact PayPal through Facebook or Twitter by private message.
Kudos & Solved are greatly appreciated. 🙂
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