Issues with refunds virtual goods
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Hi everyone,
I sell virtual goods.
It's already bad enough that people can issue a refund and there's nothing I can do about it, what bothers me the most is that PayPal charged me 16 euros for it. One guy paid me 4 times on the same day and asked a refund on all of them, thus I got charged 64 euros for doing nothing..
I have emailed PayPal plenty of times but the support in the Netherlands is terrible. I have gotten nothing but useless answers, that's why I came here hoping to get a solution from the community!
So what I need help with is how do I make sure that PayPal doesn't charge me 16 euros again? Today someone made 10 payments, and I have a strong feeling that they're going to want a refund for that. If I have to pay 16 euros for each of those I will lose 16x10=160 euros!
So once again, the things I need help with are:
-Is it possible to get some sort of seller protection with virtual goods?
-What do I do to make sure PayPal doesn't charge me 16 euros every time?
Any help is appreciated.
Thanks in advance.
Harry
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Per PayPal's User Agreement, virtual goods are not covered. There's probably no way they would change that rule. PayPal is certainly not a one solution fits all, you may want to look for an alternative solution.
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HI even though you offer digital items you could incoporate free postage and packinging into your listing so if you have problem you could download your digital content on to a disc and post to the buyer this way you should be covered by paypal seller protection as you have posted a physical item! hope it helps
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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