How can I claim money back?

sampakira
Contributor
Contributor

Dear all,

 

I want to buy one book from one website(http://www.passfine.com/ACE001.html) which use paypal for transaction. It was told to me by the website that if I do not pass the exam with the help of this book then they will give full money back guarantee(I have o show them exam result).  They also told me I have to put a dispute over in Paypal and they will start processing money back.

My question    1) Can I put dispute over such item in Paypal which is not worth ?

                           2) Will Paypal help me to get money back in case I do not want to keep that item. 

 

Please advice me!

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3 REPLIES 3

snowshoe
Frequent Advisor
Frequent Advisor

Some things to keep in mind:

 

You only have a 45 day window thru PayPal to open a dispute.  If you're over 45 days, PayPal won't accept your dispute.  In addition, if the product is a download, there's no Buyer Protection as you're dealing with an intangible item. 

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sampakira
Contributor
Contributor

Thanks for your advice!

One confusion still I have, once I buy product and after I want to return it back within 45 days then Paypal will not be able to help me. Is that correct?

 

Thanks again for your suggestion!

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sampakira
Contributor
Contributor

Thanks for your advice!

One confusion still I have, once I buy product and after I want to return it back within 45 days then Paypal will not be able to help me. Is that correct?

 

Thanks again for your suggestion!

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